Interactive Telephone Training

Telephone Training is an affordable way to train new TrialWorks users, or current TrialWorks users that need a refresher course in TrialWorks or, to enhance employee skills by interactive training on certain new features that become available with upgrades or integrated add-in software.

Telephone Training should not be used as a substitution to regular training, but is a great way for you and your staff to learn the skills necessary to operate efficiently. At the same time, it is an affordable solution to learning new money and time saving skills, such as template and report creation, litigation fast-track trial notebook creation and other trial/discovery intense functions

Telephone training is charged at an hourly rate. There are no other costs associated with telephone training. The only requirements are access to the internet, the capability of remote assistance and, either a headset or speaker phone. You will need no software, other than a connection to the internet (either via modem or Fast Access) and a web browser. You don't even need to have TrialWorks installed!

The typical telephone/online interactive training is usually 4-6 hours. That time is scheduled in 1.5hr. time increments. The sessions are limited to this time frame to give the student time to assimilate the information more comprehensively as well as limiting the impact upon the firms’ and employees’ work day. It also gives the student an opportunity to put to use the information obtained in the first session. Thus, giving the student a basis from which to ask any questions they may have prior to the next session.

Interactive training is live training with a TrialWorks trainer. Your employee is connected to the trainer in two ways.

• The first is by remote assistance desktop connection whereby both the trainer and the student watch and participate in the training session in progress. At any time, either the student or trainer can operate the TrialWorks program by using the mouse and keyboard at each of their respective work stations.

• Secondly, they are connected to each other live via telephone.

For the first time TrialWorks user, an interactive training session follows a comprehensive curriculum outline that gives the user a working knowledge of the TrialWorks screens, menus and functions .

The following sessions, start with a brief review of the previous sessions, a question and answer period and comprehensive training on the remaining TrialWorks functions not previously covered.

Telephone/Interactive Web Training is also available for more specific training needs such as TrialWorks Refresher Courses, Template Creation, Report Preparation, Trial Preparation, Medi-Connect and ELaw, etc. respectively. These sessions are available in 1 – 1.5 hrs. increments as your needs dictate. Simply call us at 1-800-377-5844 to schedule an Online/Interactive training session.

The training curriculum outlined here is designed assuming that users are already capable of using Microsoft Word® or WordPerfect®